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Premier Numis Support
Frequently Asked Questions
Find answers about our collectible coins, Royal Australian Mint releases, bullion coins, Perth Mint selections, shipping, payments, and orders.
Products & Collectibles
What type of coins does Premier Numis sell?
Premier Numis offers collectible Australian coins, Royal Australian Mint releases, bullion coins, commemorative editions, coloured coins, proof coins, PNCs, and selected Perth Mint collectibles.
Are your coins genuine?
We aim to source and list genuine collectible coins from trusted Australian mint releases and reputable suppliers. Product details are clearly mentioned on each listing wherever available.
Do coins come with capsules, boxes, or certificates?
Packaging varies by product. Please check each product description for details such as capsule, card, box, outer packaging, or Certificate of Authenticity.
Do you sell bullion coins?
Yes, Premier Numis sells selected bullion coins, including silver and gold releases where available. Bullion products may vary based on stock and market availability.
Orders & Payments
How can I place an order?
Simply browse our collections, select your product, add it to cart, and complete checkout using the available payment options.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may not be possible.
Will I receive an order confirmation?
Yes, after checkout you should receive an order confirmation email with your order details.
Shipping & Delivery
Do you offer shipping?
Yes, we offer shipping for customer orders. Shipping options, costs, and delivery times may vary depending on your location and selected shipping method.
Do you provide tracking?
Where tracking is available, tracking details will be provided after your order has been dispatched.
Do you offer insured shipping?
Insured shipping may be available depending on the order value and shipping method. This helps protect valuable collectible items during transit.
Returns & Support
Can I return a coin?
Returns depend on the condition of the item, packaging, and our store policy. Please check our Refund Policy before purchasing or contact us for support.
What if my item arrives damaged?
Please contact us immediately with your order number and clear photos of the package and item. We will review the issue and guide you through the next steps.
How can I contact Premier Numis?
You can reach us through our Contact Us page for order questions, product enquiries, shipping support, or general assistance.