Shipping Policy

Dispatch Times

Orders are typically shipped within 1–3 business days, except during new-release periods or delays outside our control.

Signature & Insurance

• Orders above $500 require signature on delivery, so customer need to provide mobile/contact number.
• Orders above $500 include insurance as per our shipping policy.
• Insurance only covers loss/damage during transit.

Delayed Delivery

Australian Post or couriers may delay delivery due to peak periods, weather, or operational issues outside our control.

CoinGems is not responsible for postal delays once dispatched.