Refund Policy

 Faulty or Incorrect Items

If an item arrives damaged, tampered, or incorrectly supplied:

• You must notify us within 48 hours of delivery.
• Provide clear photos of the item and packaging.
• We will assess the claim and offer either exchange, replacement, or refund.

 Change-of-Mind Returns

Change-of-mind returns are accepted only if:

• The item is returned in mint-sealed, unused, and original packaging.
• No sign of tampering, opening, or capsule damage.
• Buyer ships back via tracked & insured post.

Refund will exclude:

• original postage cost
• any payment processing fees
• return shipping costs

Bullion products, items affected by spot price movements, and opened packaging cannot be returned unless defective.

 Cancellations

Orders may be cancelled only if:

• the customer contacts us within 2 hours of purchase,
• the order has not been processed, packaged, or shipped,
• the order does not include bullion products.